HitchRouteCampOSby HitchRoute
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Campground guest experience

Helpful before arrival.
Connected during the stay.

Communicate through the same HitchRoute account guests use to discover, book, check in and participate in the campground community.

Connect With Your Guests
CampOS campground guest messaging inbox
Direct messaging

Keep campground conversations together.

Campground staff can receive and respond to guest messages inside CampOS with reservation context nearby. Dashboard unread indicators make new requests difficult to miss.

  • Campground-to-guest conversations
  • Unread message awareness
  • Connected customer and reservation records
CampOS inbox for messages between campground staff and guests
Guest communication without a disconnected inbox
Branded communication

Your campground at the top. HitchRoute underneath.

Upload your campground logo for reservation confirmations, arrival reminders and check-in communication. Every transactional email uses a consistent, mobile-friendly HitchRoute template.

CampOS campground email branding and logo settings
Campground-branded transactional email
My Stay

Put arrival details in the guest’s pocket.

Checked-in guests can quickly see dates, party details, access information, campground credit, community links and a direct Message Campground action.

  • Gate, Wi-Fi and amenity codes
  • Self-service check-in where enabled
  • Community and campground messaging
  • Campground-specific credit visibility
CampOS access details delivered to checked-in campground guests
Arrival information configured once and delivered securely
Self-service help

Answer repeat questions before they reach the desk.

Campground teams can browse customer-facing help alongside their own CampOS documentation, while HitchRoute staff can search the complete knowledge system when assisting either group.

CampOS searchable knowledge base for campground teams
Tiered knowledge base for customers, campground teams and HitchRoute staff
A connected camper journey

Guest communication before, during and after the reservation.

CampOS does not stop helping after payment. Branded confirmations and arrival reminders prepare the camper before the trip. My Stay delivers access details after check-in. Campground messaging gives guests a direct way to ask for help, while the onsite community supports appropriate campground updates and interaction.

Reservation softwareProperty managementCampground operationsGuest experiencePaymentsPoint of salePricing
Frequently asked questions

CampOS questions from campground owners

Clear answers for campground owners comparing reservation and property management systems.

Can campground staff message guests through CampOS?

Yes. CampOS includes campground-to-guest messaging with unread indicators and guest or reservation context.

Can guests receive gate and Wi-Fi codes after check-in?

Yes. Campgrounds configure access details once and checked-in guests can receive appropriate codes and instructions through My Stay and notifications.

Does CampOS support self check-in?

Yes. Each campground decides whether to enable guest self-service check-in and checkout.

Can campground emails use the property’s logo?

Yes. A campground can upload its logo for branded transactional email while HitchRoute remains identified in the footer.

Built for independent campgrounds

Ready to put your campground on the route?

Join a limited group of Founder Partners receiving guided setup and direct access to the team building CampOS.

Become a Founder Partner Request a Demo